Ordering your furniture
Ordering your furniture from our website couldn’t be easier but if you have a question about any of our products or the service we provide, please call our showroom 7 days a week on 01472 828282 (Mon – Sat 10am – 5pm and Sun 10am -4pm) or visit the showroom in Holton-le-Clay, near Grimsby.
When you have chosen your furniture, please add your selection to your shopping basket and proceed to our online checkout. You will be asked to provide your contact details, including your billing and delivery addresses.
You will then be asked to provide your payment details. Our website uses online security measures which ensure your card or payment details will be safe and secure. Once your order has been received, you will receive an email confirming the details of your purchase, including your order reference number which you should keep safe in case you need to contact us with any queries.
At Wood Furniture Store, all orders over £395 are free, under £395 will be charged at £7.50 per item. Once your order has been placed and processed you will receive an email from our shipping company with a tracking number and delivery date. All Deliveries will be made within 5-15 days, (unless using our fast delivery option). On the date of delivery you will receive a text message in the morning with an estimated time of arrival and a phone call 1 hour prior to delivery.
Please ensure an adult is at your address at the delivery time to sign for your products. On two man deliveries (larger items), your furniture will be carried into any room of your choice up one flight of stairs. Please check the condition of your furniture at the time of delivery and alert us immediately if there is any problem. Please request to sign for as damaged if there is any visible fault with the packaging.
If no-one is at home, we will return your product(s) to our warehouse and rearrange delivery but we will have to charge you a second delivery charge for making another trip.
If you require a faster delivery for any reason, please contact us on 01472 828282 available 7 days a week or email at (whatever new email is)
Shipping Company Contact Details
If you should need to contact our shipping company please telephone on 08431782222